The Safe Cig Appears to be Out of Business

BY LAURA CONZO BRADY
Editor, eCigs HQ

Tuesday, February 5th, 2013

The Safe Cig, one of the better-known electronic cigarette brands, appears to be out of business. While we have not received any official word of this, a number of indicators currently point towards this conclusion.

The Safe Cig’s toll-free number, 866-997-2332 is out of service. As of Monday, February 4th, 2013, the website has been down and its security certificate has been revoked. Their affiliate marketing network provider, ShareASale, lists the account as “closed.” In a telephone conversation earlier today, ShareASale indicated that they are awaiting information, but at least for now, The Safe Cig account is closed.

We are presently awaiting responses from The Safe Cig to e-mail requests for additional information. If responses are received, we will update this page accordingly.

BBB Complaints

According to information received earlier today, there seem to have been complaints about the product availability and customer service during the last twelve months.

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The Safe Cig, LLC. of 1051 Cole Avenue Suite A, Los Angeles, CA 90038 presently holds an ‘F’ rating with The Los Angeles, Orange, Riverside, and San Bernardino Counties of Southern California Office of the Better Business Bureau. Their BBB accreditation was revoked 2/23/12, “due to its failure to adhere to the BBB requirement that an accredited business must be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different; promptly respond to all complaints forwarded by BBB.” Of the 100 complaints closed by the BBB, 84 were closed in the last 12 months.

An Innovative Brand

Over the course of the last few years, The Safe Cig CEO, John Cameron (brother of famed Titanic Director, James Cameron), became something of a fixture on TV news shows, often appearing as an expert guest in segments discussing issues related to vaping. John would extol the benefits of electronic cigarettes in general, while detailing the features that set The Safe Cig apart from its competitors.

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ECigs HQ rated the Safe Cig highly, as it was a high-quality brand that devoted tremendous resources to self-imposed quality standards and safety testing. The Safe Cig website included a ‘Certificates and Transparency’ page that provided consumers with detailed ingredient listings as well as certified third-party laboratory safety testing results.

We are genuinely sorry to see the demise of The Safe Cig, and hope that they do everything possible to ensure that all claims against the company are settled expeditiously and to the satisfaction of their customers.

The Safe Cig Compatibility: Based on our own informal testing, The Safe Cig batteries/cartridges are compatible with the the following brands:
The Safe Cig Original Karma Nicotek Metro NJOY Smoke Stik		The Safe Cig Micro Blu Cigs Thank you, George.
Performance may vary, and results are not guaranteed. We generally advise against mixing and matching brands.

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